Returns and Refund Policy
1. Returns We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within [X] days of receipt for a full refund or exchange, subject to the following conditions:
- The item must be in its original, unused condition with all original packaging and tags attached.
- Proof of purchase (receipt or order confirmation) must be provided.
- Certain items, such as [non-returnable items like perishable goods, custom products, etc.], are not eligible for return.
2. Return Process
- To initiate a return, please contact our customer support team at [support@zealinx.com] to obtain a Return Authorization (RA) number.
- Once the return is authorized, you will receive instructions on how to return the product.
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refunds
- Upon receiving and inspecting the returned item, we will process your refund within [X] business days.
- Refunds will be issued to the original payment method used during the purchase.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
- If you wish to exchange an item, please follow the same process as returns.
- Exchanges are subject to product availability.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [support@zealinx.com].
- We will arrange for a replacement or issue a full refund, including any shipping charges.
6. Non-Returnable Items
- Certain items are non-returnable, including [list non-returnable items here].
7. Contact Us For any questions or concerns regarding returns and refunds, please contact our customer service team at [support@zealinx.com]. We’re here to help!